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· Posted on
April 24, 2024

Amazon's new undercover strategy revealed: Add to Cart and Add to Intel

Amazon has created an alias, "Big River Services", to sell products on other e-commerce platforms such as eBay, Shopify, Walmart.

What's the key learning?

  • Amazon’s logistics team apparently adjusted their own prices based on this info that is only shared with Fedex customers.
  • Corporate espionage is a federal crime in the United States.
  • There's a fine line between good old fashioned competitor research and good old fashioned 007-spying.

👉 Background: Amazon is known for its enormous marketplace of products, its Prime program and  relentless focus on global domination for e-commerce and tech. And generally, it will stop at nothing to get there.

👉 What happened: Now, The Wall Street Journal has revealed that Amazon has created an alias, "Big River Services", to sell products on other e-commerce platforms such as eBay, Shopify, Walmart. The goal of this project was to gather intel, such as pricing data and logistics insights of its competitors.

👉 What else: It’s all been uncovered under a project called “Project Curiosity”, which actually launched back in 2015 - so Amazon has been running these secret stores for years.

What's the key learning?

💡There’s a fine line between comprehensive market research and corporate espionage. While It’s common for companies to do market research on competitors, Amazon's tactics with its fake business kinda blur the lines.

💡Big River Services was able to join a fulfilment program for e-commerce sellers operated by Fedex and then the Big River employees reportedly relayed the pricing and other terms to the Amazon’s logistics team.

💡 Amazon isn’t the only tech company capturing questionable data to give itself a competitive edge.
Last month, it was found that Meta was found to have peeked into their users’ supposedly-encrypted traffic to and from Snapchat too.

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